Refund policy

Last updated: October 11, 2026

Returns

Because skincare is a personal-care product, we can't accept returns of opened or used items, and we don't offer change-of-mind returns. We want you to love your order, so if something isn't right, please reach out and we'll do our best to help.

Damaged, defective or incorrect items

If your order arrives damaged, leaking or defective, or you received the wrong item, email us at support@glasswellbeauty.com within 7 days of delivery. Include your order number and a photo of the item and its packaging. We'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send the item back.

Lost or undelivered orders

If your tracking hasn't updated in 10 business days, or your order shows as delivered but you didn't receive it, contact us. We'll work with the carrier and, if the package can't be found, reship your order or refund you in full.

Cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, it can't be canceled.