Quick answers to the questions we hear most. Still wondering about something? Email support@glasswellbeauty.com and a real person will get back to you.
Shipping and delivery
Where do orders ship from?
Orders ship from Korea through our Korea-based fulfillment partner, straight to your door.
How long will my order take?
Most orders arrive within 5 to 8 business days. Delivery can occasionally take longer around holidays, during severe weather or because of carrier delays.
How much is shipping?
Orders of $45 or more ship free. Orders under $45 have a flat $10 shipping fee, and you'll see the cost at checkout before you pay.
Will I get tracking?
Yes. Once your order ships, you'll get a shipping confirmation email with a tracking number.
Do you ship outside the US?
Not yet. We currently ship to US addresses only.
Products
Are your products authentic?
Yes. We sell Korean skincare from well-known brands, sourced through our Korea-based fulfillment partner and shipped from Korea. If anything about your order doesn't look right, email us and we'll look into it.
How do I know what's right for my skin?
Start with our 1-minute routine quiz, browse by skin concern from the menu, or read our Skincare Guides. You can also email us with your skin type and goals, and we'll suggest a few places to start.
I have sensitive skin. Any tips?
Patch test new products on a small area first, and add one new product at a time. Our sensitive-skin guide walks through a gentle routine. For persistent or painful skin concerns, see a dermatologist.
Do I need a 10-step routine?
No. A simple routine of cleanser, moisturizer and sunscreen is a great start. Add a toner or serum when you're ready.
Orders, returns and refunds
What if my order arrives damaged, leaking or wrong?
Email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer, and you won't need to send the item back.
Can I return a product I've opened?
Because skincare is a personal-care product, we can't accept returns of opened or used items or change-of-mind returns. If something isn't right, reach out and we'll do our best to help.
What if my package is lost?
If your tracking hasn't updated in 10 business days, or it shows delivered but you didn't get it, contact us. We'll work with the carrier and, if it can't be found, reship your order or refund you in full.
Can I cancel my order?
Email us as soon as possible. If it hasn't shipped yet, we'll cancel it and refund you in full.
Full details are in our shipping policy and refund policy.
Payments and savings
How can I pay?
We accept major credit cards, Apple Pay and Shop Pay. All payments are processed securely at checkout.
Do you have discounts?
New customers can use code GLOW15 for 15% off a first order. Join our email list and we'll send you 15% off your next order, plus new guides.